Reach beyond the inbox.
Connect with customers, members, and decision-makers who may overlook an email invitation or be less inclined to complete an online survey.
PHONESURVEYSNOW.COM / LIVE U.S. TELEPHONE RESEARCH
Better research
starts with a
real conversation.
Professional U.S.-based interviewers. Decades of experience. The human connection behind your next confident decision.
Specialists in listening. Partners in research.WINCHESTER, VIRGINIA · SERVING THE U.S.
Decadesof research experience
U.S.-basedprofessional interviewers
Quality firstcarefully supervised interviewing
Your project.No long-term contract.
01 — WHY TELEPHONE RESEARCH
Some answers need
more than a click.
When understanding people matters, give them a person to talk to. Live interviewing brings care, clarity, and a human voice to the research process.
Make room for the full answer.
A trained interviewer can clarify a question and encourage a complete response—helping you hear the experience behind the rating.
Put fieldwork in experienced hands.
Work toward defined completion quotas with a team managing the interviewing, monitoring quality, and keeping your project moving.
02 — OUR EXPERTISE
Your questions.
Our specialty.
From an ongoing listening program to a focused one-time study, we make telephone research easy to put to work.
Financial services.
Built on trust.
Understand the experience behind a branch visit, a new account, or an ongoing banking relationship. We bring deep experience in customer satisfaction and NPS research for financial institutions.
20+years of continuous service
to one financial-services client
Talk about your research program to one financial-services client
Customer satisfaction & NPS
Track experiences, listen for recurring concerns, and understand what sits behind the score.
B2B research
Bring a professional, personal approach to conversations with business customers and decision-makers.
Member & customer research
Learn what people value, where needs are changing, and how your organization can serve them better.
Public opinion & specialized studies
Gather perspectives on the issues and questions that matter to your organization or community.
A REAL-WORLD EXAMPLE
One bank. A listening program
built to last.
For more than 20 years, we’ve supported a financial-services client with ongoing telephone research. Here is what that work looks like, without identifying the client or sharing its results.
ONGOING BANKING RESEARCH
From a recent customer interaction to a useful decision, every week.
20+ yearsof continuous service to one financial-services clientA fresh calling list.
The bank provides customers to contact. We coordinate the agreed questionnaire, audience, and completion goals.
Live interviews, useful detail.
Professional U.S.-based interviewers ask about customer experiences and capture satisfaction or NPS scores alongside open-ended feedback.
Clean results, ready to use.
We review scores and comments, flag feedback that needs attention, and deliver organized survey data in Excel on the program’s regular schedule.
Patterns over time.
Monthly reporting helps the bank see recurring themes and compare experiences across branches and other agreed dimensions.
One example of our work. Every research program is scoped around its own audience, questionnaire, and reporting needs.
Talk through a program for your organization03 — HOW WE WORK
You bring the questions.
We handle the calling.
No need to manage the mechanics of telephone interviewing. We help turn your research objective into a clear, workable fieldwork plan.
01DEFINE
Talk it through.
Tell us who you want to hear from, what you need to learn, and your timing. We’ll work through the audience, completion goals, and project scope.
02PREPARE
Get the details right.
Bring a finished questionnaire or ask for help refining it. We’ll coordinate your calling list, interviewing approach, and delivery requirements.
03LISTEN
Let the conversations begin.
Experienced U.S.-based interviewers conduct your survey, with supervision and quality control.
04LEARN
Put the answers to work.
Receive your survey data in Excel, with reporting needs agreed up front. For recurring research, we build a consistent rhythm around your program.
04 — MASTER RESEARCH SOLUTIONS
A focused company.
A lasting partnership.
Telephone interviewing isn’t an add-on to what we do. It’s our specialty.
Headquartered in Winchester, Virginia, Master Research Solutions helps organizations across the United States listen to the people who matter to them.
Our company brings decades of research experience and a practical, hands-on approach. Our work spans financial services, businesses, member organizations, public opinion, and more.
We also go by PhoneSurveysNow.com—a straightforward name for a specialized service. The goal is simple: well-run research, useful answers, and a relationship you can count on.
Master Research Solutions Human insight. Professional execution.
THE PERSON BEHIND THE RESEARCH
Meet Greyson Masters.
PRESIDENT · MASTER RESEARCH SOLUTIONS
Research experience.
A personal commitment.
Greyson leads Master Research Solutions with a focus on helping organizations make confident decisions through survey research.
His approach is practical: understand the question, plan the research carefully, and make the answers useful.
Talk through your project
Are your interviewers based in the United States?
Yes. Our live surveys are conducted by professional U.S.-based interviewers. Master Research Solutions is headquartered in Virginia.
Can you help with our questionnaire?
Yes. We can work with your existing questionnaire or help refine questions for telephone interviewing. We’ll discuss the assistance you need when we scope the project.
Can we use our own customer or member list?
Yes. We can work with your list. If you need help sourcing an audience, we can discuss list options and availability. List size and suitability depend on your target audience and completion goals.
How quickly can you complete a project?
Fast turnaround is a priority. Timing depends on questionnaire length, audience availability, list quality, and the number of completed interviews. We’ll agree on a realistic schedule before fieldwork begins.
Do you support recurring research programs?
Yes. Ongoing customer satisfaction and NPS research are core strengths, particularly for financial institutions. We can discuss a regular interviewing and reporting schedule that fits your organization.
How is pricing determined?
We scope pricing around your audience, questionnaire, target number of completed interviews, and delivery needs. Ask for a no-obligation quote. No long-term contract is required.
LET’S START WITH A CONVERSATION
What do you
want to know?
Tell us a little about your audience, your questions, and your timing. A rough idea is a perfectly good place to start.
No-obligation project discussion.Tell us about your project.
A rough idea is a perfectly good place to start.
Thank you for reaching out.
Your inquiry has been sent. We’ll be in touch to talk through your project.